Dhara Patel oversees the general and professional liability, property, commercial and personal auto claims services for ACM, along with the operations, accounting and information systems departments. In addition, she oversees our multi-line claims systems development team, business analysts, database administrators and the SSAE 18 compliance team. Dhara also produces a wide range of management reports to our carriers and self-insured clients that include data for underwriters, carriers and reinsurers.
During her 20-year insurance career, Dhara has handled complex claims for general liability, property, professional liability, E&O, D&O and construction defects. Prior to joining ACM in 2001, Dhara was a litigation and securities paralegal at Gibson, Dunn & Crutcher. She has a Bachelor of Science in Accounting with a minor in Information Technology, plus a graduate degree in Accounting. Dhara is a current member on the board of directors for the International Association of Claims Professionals and a frequent claims expert source for Insurance Journal.
Tim manages all aspects of our property and casualty claims operation. His insurance claims career began as a field claim representative, engaging customers and claimants face-to-face in investigations and negotiations. He subsequently supervised property and casualty claim units in Florida and California before taking on roles managing entire claim operations in the Northeast, Midwest and then ultimately returning to Florida. Prior to joining ACM, Tim’s 25-year insurance career included The Hartford and Travelers, with hands-on experience managing personal and commercial property losses, automobile, PIP and general liability. He has been involved in the management of multiple catastrophe responses, a first notice of loss call center for a large carrier and partnered with underwriters and regulators to address unique claim exposures in specific venues. Tim’s varied technical and leadership background and training have uniquely equipped him to complement ACM’s claims team. Tim has a bachelors from Emory University.
Jayne joined ACM’s Marquee Managed Care Solutions in 2011 as vice president, with 26 years of experience in workers’ compensation and managed care. She is responsible for managing 25 staff handling bill review, utilization review/peer review, MPN/PPO networks and lien resolution.
Jayne began her career as a workers’ compensation claim adjuster for Hartford SRS. Jayne quickly assumed ever-increasing responsibilities that led to management positions at Foundation Health and HealthNet/EOS Group, responsible for bill review and Preferred Provider Organizations (PPOs). At Horizon Medical, Octagon Risk and Sedgwick CMS she added utilization review/peer review, NCM/FCM, MPN, lien handling and regulatory liaison to her existing bill review responsibilities.
Jayne is regularly called on to teach at seminars, testify at the California State Legislature, and participate in the California Department of Insurance (DOI) advisory panel.