Dhara Patel oversees the general and professional liability, property, commercial, workers’ compensation and personal auto claims services for ACM, USIS, PGCS and ICA. She also provides oversight for the operations, accounting and information systems departments within the four companies. In addition, she’s responsible for our multi-line claims systems development team, business analysts, database administrators and the SSAE 18 compliance team.

During her 20-year insurance career, Dhara has handled complex claims for general liability, property, professional liability, E&O, D&O and construction defects. Prior to joining ACM in 2001, Dhara was a litigation and securities paralegal at Gibson, Dunn & Crutcher. She has a Bachelor of Science in Accounting with a minor in Information Technology, plus a graduate degree in Accounting. Dhara is president of the board of directors for the International Association of Claim Professionals for the 2022-2023 board term, and a frequent claims expert source for Insurance Journal.

Viviane joined the Brown & Brown team in 2006 and is Chief Operating Officer for the National Services division, which includes ACM. Viviane provides the leadership, management and vision necessary to ensure that ACM and its claim offices have the proper systems, operational controls, administrative/ reporting procedures and people systems in place to grow the organization and ensure financial strength and operating efficiency.

Viviane also spearheads the execution of effective growth strategies and processes, including the development and implementation of technology projects. Along with other members of the executive team, she develops and implements plans for the operational infrastructure, systems and personnel to accommodate the rapid growth objectives of our organization.

Viviane has a bachelor’s degree in Computer Information Systems and masters’ degrees in Business Administration and Information Systems, with concentration in Health Information Technology.  She is fluent in Portuguese and Spanish and lives in Orlando, FL.