Servicing Vail Resorts Passes Since 2014


Vail Resorts protects you from the unexpected. To file a claim or request a refund, select your pass season below.

2020/21 passes

The period for filing a refund request for the 20-21 ski season (December 8, 2020 – April 4, 2021) has expired.

2021/22 passes

If you are requesting a refund due to your inability to use your ski pass for the upcoming 21-22 ski season (December 7, 2021 – April 17, 2022) start here.


Plan your next season with confidence

New for the 2020/21 season, Epic Coverage is now included FREE for all pass holders, as we understand you might be nervous about what the future may hold. We want you to know you are covered, and in a way that is more expansive than anything that has ever existed before for pass holders. Epic Coverage is designed to give you the peace of mind you need to get back on the slopes next season.

For more information including Terms and Conditions plus FAQs, click below.